Client Terms
Last updated: October 2026
These Client Terms apply to all services that clients order from Pay Thirteen. They are linked on every invoice.
1. Who we are
Pay Thirteen is a service of Solution Thirteen LLC, 7901 4th Street N, Ste 22667, St. Petersburg, FL 33702, USA ("Pay Thirteen", "we", "us"). "You" means the client who orders a service from Pay Thirteen.
2. Contract and performance
2.1 A contract is concluded when you accept our offer or order confirmation, or pay our invoice.
2.2 The service, scope and price are described in the offer, order confirmation or invoice.
2.3 We provide the service through independent contractors. Pay Thirteen remains your contracting party.
2.4 You provide the information and cooperation needed to perform the service.
3. Prices and payment
3.1 Prices are stated on the invoice. Invoices are payable within the period stated on the invoice, or within 14 days if none is stated, by bank transfer to the account shown on the invoice.
3.2 Bank charges on your side are borne by you. You may only set off claims that are undisputed or legally established.
3.3 Where VAT or other taxes apply under the reverse charge mechanism or similar rules in your country, you are responsible for accounting for them.
4. Rights to work results
Upon full payment, you receive the rights of use to the work results agreed in the offer, order confirmation or invoice. Until full payment, all rights remain with us.
5. Complaints
5.1 Please report any defects in writing to support@paythirteen.com within 14 days of delivery, describing the issue.
5.2 We will first remedy the defect by rework. If rework fails or is refused, you may request an appropriate price reduction or, for material defects, a refund of the amount paid for the affected service.
6. Liability
6.1 We are liable without limitation for intent, gross negligence and injury to life, body or health.
6.2 Otherwise, to the extent permitted by law, our liability is limited to the amount invoiced for the affected service. We are not liable for indirect damages or lost profits.
7. Confidentiality and data
We treat your information confidentially. Personal data is processed in accordance with our Privacy Policy.
8. Governing law
These Client Terms are governed by the laws of the State of Florida, USA, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction is Pinellas County, Florida, USA, to the extent permitted by law. Mandatory consumer protection rights in the consumer's country of habitual residence remain unaffected.
9. Language
These Client Terms are written in English. Translations are for information only. The English version prevails.